IoT Solutions Theatre: Lutmus Automation
02/18/2016
In this IoT Time, Ken looks into a set of surveys by myDevices in which they examine Americans’ interest in automated Smart Home technology and Star Wars tech. Some key findings: folks want housework to be automatic, and would rather own a hover bike than a light saber from the Star Wars universe. And they are incorrect.
12/10/2015
IOT Evolution Expo Theater: Litmus Automation
09/09/2015
IOT Evolution Expo 2015 Interview: Litmus Automation
09/02/2015
Larry Lissler explains the potential and future of marketing automation and the next-generation of multichannel integration.
02/06/2014
Wearable Technology Expo, Los Angeles California 2013
12/18/2013
InfoCision discusses customer engagement, experience and service trends at ITEXPO Las Vegas.
09/04/2013
Richard McFarland discusses WebRTC in the contact center, how it improves business processes and increases ROI, and how Voice4net is implementing WebRTC in its solutions.
08/29/2013
PGI's Tom Maurath leverages experience from 200 million cloud-based conferences to explain how mobility is made easier through cloud.
07/15/2013
Brendan O'Brien from Aria Systems tells Erik Linask why an integrated billing and subscription platform is the key to taking cloud services to the channel.
07/15/2013
Appcore's Jeff Tegethoff explains how service providers can have a full cloud business up and running in less than 30 days with a single automated cloud management platform.
07/12/2013
Server Central's Peter Berg tells Erik Linask why performance of cloud services and applications has evolved in the past year and how it will continue to mature.
07/12/2013
John Wolf, CMO Intradiem tells TMC's Rich Tehrani about how the company helps its customers maximize the downtime of its contact center agents allowing them to be trained and perform back-office functions in an effort to boost productivity, output and improve customer service and retention
06/24/2013
Noah Rafalko and Erik Linask discuss the evolution of communications and the need for call centers to embrace SMS as the most popular form of communication globally and integrate into their customer engagement strategies.
06/20/2013
In today’s global, software-centric economy, competitive businesses must be able to deliver a consistent end-to-end customer experience. A holistic eCommerce platform, which enables businesses to quickly and easily roll out new products and services, and allows customers to make transactions in the same manner, is no less critical to rounding out a positive customer experience.
06/04/2013
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
06/03/2013
Carl Moberg, VP Technology at Tail-F tells Rich Tehrani of TMC about the company’s network control solutions which bring automation and programmability to their customer’s network management toolbox.
05/31/2013
TMC's Peter Bernstein talks with Jason Alley, Solutions Marketing, Interactive Intelligence Darren Gill, Vice President of Sales, Cloud Small Center, Interactive Intelligence
05/28/2013
TMC's Peter Bernstein talks with Joe Staples, Chief Marketing Officer (CMO), Interactive Intelligence
05/28/2013
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
05/28/2013
Anna Whitehead of RewardStream discusses telecom marketing and its Spark refer-a-friend program.
03/14/2013
TMC Web Editor Rich Steeves talks to StarupCamp7 Judge’s Choice winner ThruView. ThruView’s mobile applications stream videos from smartphones directly to customer agents offering visual context requied to deliver more efficient customer service, reducing truck rolls increasing efficiency.
03/06/2013
Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Bob Heile, Chairman of the Zigbee Alliance, George Yianni, System Architect, LightLabs Control Solutions, Philips, Daniel Moneta, CEO, MMB Networks and Sean Bryant, VP, Sales, CentraLite to learn about a suite of home automation and security solutions this wireless technology brings to homes.
www.zigbee.org
02/19/2013
Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Maryam Gueramian, Marketing Manager for ECOVACS and checks out the company’s window washing robot which uses a suction motor to stay attached while it cleans.
www.ecovacs.com
02/19/2013
Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with John Ellis, Global Technologist, Connected Services & Solutions, Ford Motor Company about how the automobile app ecosystem is a crucial part of the company’s strategy going forward.
www.ford.com
02/14/2013
Genesys general manager Michael McBrien discusses multi-channel customer service with TMC at ITEXPO Miami 2013.
02/06/2013
TMC interviews John Cray, director of product management at Zeacom regarding the company’s contact center and BPA solutions.
02/06/2013
TMC interviews Moe Ilyas, director of channel sales for Appcore, about the company’s efficient cloud computing offerings to achieve efficient implementation and automation.
02/05/2013
Tom Goodmanson, president and CEO of Calabrio, discusses big data, call center, workforce optimization, speech analytics and the voice of customer at ITEXPO Miami.
02/04/2013
EQ Contact Center CEO Gregg Hansen explains the benefits of a fully Web-based contact center platform with integrated PBX functionality, compared to traditional on-premises alternatives.
01/30/2013
Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Bryan Lieberman, Channel Marketing-National Account Manager for Yale to learn how the company has embraced the smart home and enables smart locks to help with security and home automation.
www.yalelocks.com
01/22/2013
Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Jamin Trowbridge, Sales for iMicroData to learn about how the company’s smart filing systems help bring the best of the cloud and physical storage together – allowing for faster archival and retrieval of important documents.
www.imicrodata.com
01/22/2013
TMC’s Rich Tehrani speaks with Anand Raman, [VP Business Development and Big Data Leader, Impetus about the company’s software product development and cloud consulting service.
11/13/2012
Battle of the Platforms, Post Demo Video Interview with Chris Robison, VP of Global Services and Development at OnAsset Intelligence talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Chris Swearingen, Marketing Manager – FedEx Services at SenseAware powered by FedEx talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Joel Young, SVP R&D and CTO at Digi talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with David Allen, CTO at Locaid talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Bruce Eitman, Field Applications Engineer at Eurotech talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Keith Gelinas, EVP of Business Development and Marketing at VisTracks talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Tim Cutler, Director of M2M Business Development at RFM talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
Battle of the Platforms, Post Demo Video Interview with Chuck Horne, Vice President of Product and Service Management at KORE talking about their experience at the Battle, how they thought they did vs. the competition, key differentiators and feedback on the event.
10/26/2012
SNOM 710 is the latest phone that supports up to 4 SIP URIs and can be used either as a standalone or part of the system, including SNOM’s new miniPBX that can be used for up to 50 stations.
10/10/2012
TMC’s Rich Steeves speaks with Shai Berger, CEO of Fonolo
Fonolo explains the effects of social, mobile and SIP on the customer experience
10/09/2012
As the business world becomes increasingly more mobile, employees will require not only better access to their enterprise applications, but also easier ways to interact with and update those applications and complete business processes. Active Endpoints’ CEP Mark Taber explains why this is so challenging with today’s apps and how to easily automate many of those processes.
09/11/2012
Bruce Belfiore from Benchmark Portal explains how automation helps deliver better and more timely benchmark data on call center metrics and performance.
07/18/2012
James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.
07/18/2012
Shawn Privratsky from Kunnect discusses the benefits of cloud call center technology over traditional on-premises solutions.
07/18/2012
Test lab consolidation and remote access helps reduce CAPEX and OPEX, allowing new applications and services to be brought to market faster and more efficiently, according to Michael Yeager from QualiSystems
07/17/2012
Yossi Zohar tells TMC's Rich Tehrani about Amdoc's research in the zero touch customer management space which details the trend towards customers being ready to use mobile devices to effectively manage their interactions with carriers.
07/17/2012
Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.
05/31/2012
Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.
05/31/2012
Service providers need to know how and where to build out new services, and to better understand how their services are being delivered, compared to competitors, so they can select the most cost effective and profitable options for build-outs. The right GIS maps, data, and analysis help telecoms and utilitiesService providers need to know how and where to build out new services, and to better understand how their services are being delivered, compared to competitors, so they can select the most cost effective and profitable options for build-outs. The right GIS maps, data, and analysis help telecoms and utilities manage and develop their networks, and reduce expansion timelines. manage and develop their networks, and reduce expansion timelines.
05/31/2012
Subscribers have different tastes and viewing habits, which means cable operators need to be able to test and deliver multiple content types on multiple devices, including a new look local and hyper local content offering.
05/24/2012
Brian McCann of OnPath Technologies tells Rich Tehrani about the company's network testing and automation solutions which spans from layer 1-7
05/14/2012
Preston of reflex systems explains how his company's private cloud management system allows IT departments to compete with public solutions such as EC2
05/14/2012
Marcus Kingsley of NetSupport tells Rich Tehrani about how the company's PC remote control software boosts IT productivity
05/14/2012
Lior Koriat from QualitySystems discusses lab management, device provisioning and test automation solutions with Rich Tehrani at Interop 2012
05/10/2012
Bijan Hafezi tells Rich Tehrani about his company's remote infrastructure management IT optimization and service desk outsourcing solutions
05/10/2012
TMC’s Rich Tehrani speaks with Bharathwaj V, CMO of 24/7 Customer, Inc
08/03/2011
TMC's Rich Tehrani speaks with Francois Bertault,CTO of Tom Sawyer Software
05/17/2011
Cloud Telephony Provider Helps Addiction Recovery Facility...
Driving in Vancouver During The Olympics? TomTom Can Help...
8x8 Granted Video Communications Patent...
02/11/2010
TMC's Rich Tehrani Speaks with Dustin Snell, CEO, Network Automation
06/01/2009